Shipping policy

We use multiple companies for shipping.

Depending on the size of your order, we will use USPS, UPS, GLS, DHL or PostNL.

 

Shipping time:

  USA European Union Other
Mailbox package 5 to 10 business days 3 to 10 business days 2 to 4 weeks
Small package 5 to 10 business days up to 5 business days 2 to 4 weeks
Large package 5 to 10 business days up to 5 business days up to 8 business days

 

 

Returns

Undamaged, unused products can be returned within 14 days of arrival for a full refund minus shipping costs from and to the customer. Please contact us for instructions.

 

Return address

Chess-Steps

Waalstraat 169-1

1079DZ Amsterdam

Netherlands

About us

The company Chess-Steps is responsible for distributing and promoting the brand Chess-Steps, also known as 'The Steps Method' or 'de Stappenmethode'.

 

For questions or feedback, please e-mail info@chess-steps.com

Contact

Office

Waalstraat 169-1

1079DZ Amsterdam

The Netherlands

info@chess-steps.com